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Tag: customer service

Repackaging the Product Works: Pollo Tropical Case Study

On a recent visit to a local restaurant chain, I was thrilled to discover a complete makeover that made the experience much different than lunches past.

Peter Critical Thinking 1 Comment August 30, 2011 4 Minutes

Comcast Escape Attempt and CenturyLink FAIL: A Customer Service Story

Fed up with Comcast, I set out to switch to CenturyLink, a new provider of TV in my area. The experience was less than perfect, and I'm left wondering if Cable TV providers just don't give a damn anymore.

Peter Household 15 Comments August 16, 2011 7 Minutes

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